COMPLAINTS & APPEALS

Complaint, Appeal & Dispute Control

Where you are unable to resolve any dispute relating to your certification by discussion with your designated contact, you may make a complaint or appeal in writing or by email to the General Manager. Contact details will be provided upon request.

If JSA receives a complaint about your organisation, (within the scope of your contract, which proves on investigation to be well founded), JSA will require immediate action within a specified time. Failure to take adequate action may lead to withdrawal or suspension of certification. A special visit may also be required to resolve the issue, which shall be charged to you at the standard day rate of the contract.

If you have cause to complain or appeal about the provision of JSA's service, the complaint or appeal should be emailed to contact@js-assurance.com and entitled 'Complaint' or 'Appeal'. All complaints and appeals received will be independently investigated and we will advise you by email of progress and findings.

A copy of the Complaint, Appeal and Dispute Control Process is publically available on the Koean website. See adjacent eqaworld link.

Get in Touch
Email contact@js-assurance.com